Cycle time is the number everyone asks for and nobody can produce on demand.
ArcCrest sits alongside the policy-admin and claims systems you already run and keeps the operating picture current.
Claims cycle times, open inventory, and adjuster workload get reconstructed once a month.
Cycle time gets reconstructed monthly from a claims export, an adjuster roster, and somebody's judgment about which files stalled and why. The number that comes out is defensible and a month late. Meanwhile a supervisor is deciding today how to distribute work, using a picture of open inventory that was accurate at the start of the month.
What we work alongside
We read from whichever of these you run. The system of record stays exactly where it is, and we never write back to it.
- your policy-admin system
- your claims system
- your agency-management system
- a legacy system nobody wants to touch
What a first pilot looks like here
One workflow, chosen with you during scoping. In this vertical it is usually one of these:
- claims cycle time and file aging
- open inventory by adjuster and by line
- reopen rate and the reasons behind it
- first-contact and service-standard compliance
What you get instead
- cycle time and aging by line, adjuster, and claim type
- open inventory as it moves, not as it was at month-end
- workload distribution a supervisor can act on today
- files that have stopped moving, surfaced rather than found
And then the tools nobody sells off the shelf
Once that record exists, what gets built is specific to your operation, and it's the part your team opens every day. In this vertical it usually looks like:
- a claims triage board that surfaces files that have stopped moving
- an adjuster workload tool a supervisor can rebalance from
- a reserve-review queue driven by the criteria your team already applies
What we don't do here
We don't adjudicate claims, set reserves, or price policies. We read from the systems that do.