The packet gets built the week before every meeting, and it answers last month's questions.
ArcCrest reads from the case-management and finance systems you already run, so the reporting is current when the meeting starts.
Caseloads, service levels, and grant reporting get pulled together before every meeting.
The council meets Tuesday. Caseloads come from the case-management system, spend from finance, and service levels from a spreadsheet one person maintains and everyone depends on. The packet gets assembled the week before. When a member asks how response times moved since the last meeting, the honest answer is that it would take a week to find out.
What we work alongside
We read from whichever of these you run. The system of record stays exactly where it is, and we never write back to it.
- your case-management system
- your permitting and licensing system
- your finance system
- a legacy system nobody wants to touch
What a first pilot looks like here
One workflow, chosen with you during scoping. In this vertical it is usually one of these:
- caseload and backlog reporting
- service-level and response-time tracking
- grant compliance reporting
- permit and inspection throughput
What you get instead
- caseloads and backlog by program and by worker
- response times against the standard you publish
- grant spend and compliance evidence, assembled as it accrues
- permit and inspection throughput between meetings
And then the tools nobody sells off the shelf
Once that record exists, what gets built is specific to your operation, and it's the part your team opens every day. In this vertical it usually looks like:
- a caseload board a supervisor can rebalance from
- a permit and inspection queue measured against the standard you publish
- a grant compliance file that assembles as the spend happens
What we don't do here
We don't make eligibility determinations and we don't hold the record of decision. Those stay in the system built for them.
Public-sector procurement runs through RFPs and boards regardless of deal size. The pilot is structured as a bounded, fixed-fee, criteria-gated engagement for those buyers. See the pilot page.