The exception list is stale before the call finishes.
ArcCrest reads from the TMS, WMS, and carrier feeds you already run, and puts what's late in one place.
Shipment exceptions get chased across two systems and somebody's inbox.
A load is late. The TMS knows part of it, the carrier emailed part of it, and a dispatcher has the rest in their head. Someone builds the exception list by checking three places and pasting it into a spreadsheet for the morning call. Halfway through the call two more loads slip, and nobody finds out until the next rebuild.
What we work alongside
We read from whichever of these you run. The system of record stays exactly where it is, and we never write back to it.
- your TMS
- your WMS
- carrier EDI feeds
- telematics and ELD data
- the shared inbox
What a first pilot looks like here
One workflow, chosen with you during scoping. In this vertical it is usually one of these:
- shipment exception tracking across systems and email
- on-time performance by lane, carrier, and customer
- dwell and detention accrual
- dock schedule adherence
What you get instead
- what's late, why, and who owns it
- on-time performance by lane, carrier, and customer
- dwell and detention as they accrue, not after invoicing
- exceptions grouped by cause instead of by inbox
And then the tools nobody sells off the shelf
Once that record exists, what gets built is specific to your operation, and it's the part your team opens every day. In this vertical it usually looks like:
- an exception board where a dispatcher works the late loads instead of finding them
- a carrier scorecard that updates itself between reviews
- a detention and dwell tool that flags the charge before invoicing, not after
What we don't do here
We don't tender, dispatch, or rate freight. Your TMS keeps doing all of that.